Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Any products that have been personalised or customized in any way.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@thelittleduck.co.uk and send your item to Meltingshop Group Ltd 22 Robins Court – 134 Petersham Road – TW106TZ RICHMOND United Kingdom
Shipping
To return your product, you should mail your product to Meltingshop Group Ltd 22 Robins Court – 134 Petersham Road – TW106TZ RICHMOND United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If your product is faulty we will pay for the return shipping costs.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.